Copywriter/Digital Marketer

Exact Restoration Experts
ERC is a damage restoration company for which I had the privilege of crafting a comprehensive brand identity, from website development to logo design, and establishing a strong social media presence. I was responsible for creating engaging and professional web copy, social media posts, brochures, newsletters, and flyers, effectively conveying the company's commitment to quality and community trust.
ERC is highly regarded in the community, known for its solid and unwavering connection with the residents it serves. Recognizing the urgent needs of their clientele, who often seek help after unexpected property damage, ERC aimed for a website that would speak directly to individuals in distress. I developed and wrote the content for their website, ensuring it maintained a professional tone while being accessible to a diverse client base. In the process of defining their brand personality, I crafted a new brand voice and authored copy that accurately reflects their ethos on their freshly designed website. This holistic branding effort has not only revitalized their visual and digital presence but also strengthened their market position by enhancing client engagement and trust.
Website Copy
Here’s a breakdown of its elements and their marketing rationale:
​
Font Choices
-
Bold, Large Fonts for Service Titles:
-
Purpose: Draw immediate attention to critical services such as Water Damage, Flood Damage, etc. Large, bold text emphasizes the core offerings and makes it easy for users to scan.
-
Marketing Effect: Appeals to users seeking urgent solutions by presenting information clearly and quickly.
-
-
Simple, Sans-Serif Fonts for Descriptions:
-
Purpose: Clean, modern, and professional appearance. Sans-serif fonts reduce visual clutter and improve readability.
-
Marketing Effect: Conveys professionalism and reliability, essential for a damage restoration service.
-
​
Color Scheme
-
Dominant Use of Blues and Whites:
-
Purpose: Blue is associated with trust, security, and dependability, while white conveys cleanliness and restoration.
-
Marketing Effect: Evokes a sense of calm and reassurance, especially appealing to distressed homeowners dealing with damage.
-
-
Accent Colors for CTA Buttons:
-
Purpose: Likely uses vibrant accent colors (like orange or green) for "Free Estimates" or "Contact Us" buttons.
-
Marketing Effect: These colors are strategically chosen to stand out, encouraging users to take immediate action.
-
​
Wording and Copywriting
-
Repetition of Core Services:
-
Purpose: The repeated listing of services (Water Damage, Fire Damage, etc.) reinforces their expertise in these areas.
-
Marketing Effect: Instills confidence in users that the company specializes in their specific needs.
-
-
Use of Trust-Building Words:
-
Words like Insurance Approved, Trained Experts, and BBB Accredited are prominently displayed.
-
Purpose: Establish credibility and reduce hesitation in potential clients.
-
Marketing Effect: Aligns the company with trusted industry standards, reassuring customers during stressful times.
-
-
Clear and Actionable Phrases:
-
"Quick Response" and "Free Estimates" address customer pain points directly—speed and affordability.
-
Marketing Effect: Encourages immediate engagement, critical in emergency restoration scenarios.
-
​
Layout and Structure
-
Hero Section with Key Features:
-
Purpose: The top of the page communicates the most critical information, such as services and value propositions.
-
Marketing Effect: Grabs attention within seconds, catering to visitors who skim rather than read.
-
-
Call-to-Action (CTA) Placement:
-
Purpose: Strategic CTAs like “Contact Us Now” or “Get a Free Estimate” placed prominently and repeatedly.
-
Marketing Effect: Improves conversion rates by making it easy for users to take the next step.
-
​
User Experience (UX)
-
Simplified Navigation:
-
The use of a clean, predictable layout minimizes cognitive load.
-
Marketing Effect: Improves user satisfaction, leading to higher retention and action rates.
-
-
Trust Signals and Social Proof:
-
Inclusion of BBB Accreditation and insurance approval builds trust.
-
Marketing Effect: Converts visitors into customers by alleviating doubts and showcasing reliability.
-
​
Conclusion
The webpage employs a well-thought-out combination of design and marketing principles aimed at generating leads and conversions. Its clear hierarchy of information, trust-building elements, and action-driven copywriting create an approachable, professional digital presence that addresses customer needs in an emergency-driven industry.
Social Media Copy
Faith Martin, the owner of ERE approached me to create a social media presence on Facebook. She wanted to ensure that each post was communicated with clarity and professionalism.





Print Ads
Brochure
ERE wanted to increase awareness about its business. The aim of this brochure was to present ERE as well-established and efficient – very businesslike but friendly too. It also needed to emphasize the many services that they provide for their clients.
Flyer
I created this flyer to bring awareness to people in the community that ERE is a professionally driven business that thrives to help out the victim in the disaster.
Business Cards
I written and designed their business cards.